| 这是一本不谈任何理论而集中从微观层面关注和介绍沟通技能与技巧训练的实用书。 本书包括商务情境中的听、读、写、商务英语词汇、语法5项语言技能，以及电话、演讲、谈判、会议、社交5项沟通技能，共10个方面内容。随书配有多幅漫画，图文并茂、深入浅出。作为手册，常备常用、随学随翻。 |
| Ken Taylor has over 30 years experience in the international business arena as a teacher-trainen training manager and company directo In addition tO having run successful training programmes in South East Asia，Scandinavia and Africa．Ken is the CO—author of The Vitaf Link．web—based sel&learning material for international business people，and also regularly contributes to Spotlight and Business Spotlight in Germany． |
| MODULE Introduction Self-assessment Networking and socialising 1 Say 'hello' properly 2 Make active small talk 3 Look for "hot buttons" 4 SOFTEN your approach 5 Grab opportunities Telephoning 6 Preparing the call 7 Answering a call 8 Twenty key terms 9 Twenty useful phrases 10 Dealing with difficult speakers Negotiations 11 Be prepared 12 Funnel your questions 13 If...then ... 14 Recognise hidden signals 15 Use silence Presentations 16 Open with impact 17 Signpost clearly 18 Put yourself in your audience's shoes 19 Handle the difficult questions 20 Manage your ending Writing emails 21 KISS your writing 22 Learn "netiquette" 23 Write with impact 24 Know the conventions 25 Email exercises Meetings 26 Use the agenda 27 Learn 15 key words 28 Make yourself heard 29 Summarise 30 Build a safety net Reading business texts 31 Try rapid reading 32 A ten-minute warm-up exercise 33 Use newspapers as a learning tool 34 Reading from a PC monitor 35 Practice makes perfect Listening 36 Be a good listener 37 Control the conversation 38 Interact 39 Control native speakers 40 Practise listening Business vocabulary 41 Activate your words 42 Be creative 43 Avoid being egocentric 44 Always look on the bright side of life 45 Avoid false friends Grammar 46 Assess your grammar 47 Know your basics 48 Look to the future 49 Get your timing right 50 Keep improving Conclusion |
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