| 本书对于那些接受短期培训的管理者、MBA，以及想迅速了解这一问题核心内容的教师和学生来说，都不失为极具价值的参考书。它还可以作为管理人员的藏书，以及那些有抱负的管理人员完善自己知识和技能的参考资料。 |
| contents 1 efiective communication introduction communication in organizations what is communication? managers and communication interpersonal communication dealing with barriers management style and communication total communication organizational communication summary 2 interviewing introduction location preparing for the interview conducting the interview closing the interview making judgments and analyzing results guidelines for managers for specific job-related interviews . summary 3 making presentations introduction preparation presentation techniques summary references 4 running meetings/leading discussions introduction types of meetings and their implications the roles of chairperson and members relationships within groups, teams and meetings summary references 5 condueting surveys introduction sampling planning methods of collecting data analyzing the data references 6 negotiating introduction the subject under negotiation preparing for negotiation the negotiation finding solutions fall-back situations behaviour in negotiations exercises in negotiating summary 7 training ior effective communication skills introduction managerial work and communication training and development learning designing communication skills prograinmes integration of communication skills summary reference |
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