| 本书对于那些接受短期培训的管理者、MBA，以及想迅速了解这一问题核心内容的教师和学生来说，都不失为极具价值的参考书。它还可以作为管理人员的藏书，以及那些有抱负的管理人员完善自己知识和技能的参考资料。 |
| introduction the aim 1 the focus 2 the reader 3 the reading 3 the words 4 my background 5 influences 5 part 1: identity 1 groups and teams: what is the difference? 9 what makes a team a team? l0 the differences between groups and teams l5 summary 20 2 resources, roles and responsibilities 21 resources 21 roles 30 responsibilities 32 balancing roles and resources 33 summary 37 3 leadership 39 .defining the responsibility 39 selecting strategies 44 selecting styles 50 summary 54 4 self-identity 56 feelings of accomplishment 56 recognition 58 authority 61 purpose 63 summary 66 part 2: process 5 product and process 71 product v process 72 the four levels of process 73 summary 82 6 managing process 84 procedure and effective meetings 84 structure and the maximization of resource 98 behaviour and effective communication 106 social dvnamics and a climate of openness 110 summary 116 7 process and the individual 118 feelings of accomplishment 119 recognition l2l authority 123 purpose l25 the pendulum 126 summary 132 part 3: skills 8 interactive skills 137 9 groupworking skills 142 airtime l43 information 154 ideas l64 reaction 178 clarity l94 summary 198 l0 process management skills 200 managing meetings 200 managing group dynamics 207 summary 220 11 influencing skills 221 persuasion styles 222 persuasion strategy 228 persuasion skills 234 summary 244 index 247 |
内容加载中，请稍后...
商品评论（0条）