| 对于那些接受短期培训的管理者、MBA，以及想迅速了解这一问题核心内容的教师和学生来说，都不失为极具价值的参考书。它还可以作为管理人员的藏书，以及那些有抱负的管理人员完善自己知识和技能的参考资料。 |
| 1 lntroduction l 2 planning the organization, planning the people 3 planning the organization 4 designing an organization - the options available 4 factors influencing choice of organization structure 9 planning the people 11 personnel records l4 predicting labour wastage 14 measuring absenteeism l7 controlling absenteeism and wastage l9 adding a strategic dimension 2l putting the plan together 22 a human resource planning case study - icl 23 references 26 3 recruitment and selection 28 recruitment policy 29 the labour market 30 employment costs and the recruitment process 3l job definition 33 job specifications 34 .key result areas 35 language used in job specifications and key result area statements 36 competencies and selection 36 finding applicants 37 advertising for staff 38 short listing 39 selection 40 criteria for selection methods 40 interviewing 45 intelligence tests 46 personality tests 49 references 49 biodata 50 ability tests 52 assessment centres 53 references 53 4 motivation and reward management 55 motivation 56 reward management 59 maintaining competitive rewards 61 achieving internal equity based on job content 63 payment by results 67 appraisal 68 pay for skills and competence 70 performance management 72 references 75 5 change. quality and integration 76 culture 76 communications 87 total-quality management and continuous improvement 89 training for change 9l rank xerox uk ltd - a case study in integration, change and quality 96 references 99 6 occupational health and safety 100 accidents and ill health at work l00 the legal framework l03 management of health and safety at work l09 references 117 7 trade unions and collective bargaining 120 trade-union membership, structure and government l20 management-union relations 13l references 149 8 employee participation l52 what is participation? l52 main forms of participation 154 trends and rationales l61 impact of participation 166 references l69 9 connict and discipline at work l7l conflict and its causes l7l grievance and disputes procedures l81 disciplinary procedures l85 references 19l 10 achieving an integrated approach l93 references l99 index 200 |
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