| 本书是“高职高专商务英语实践系列教材”之一的“商务交际”专册，本书前七个单元涵盖了商务交际中最常见的七种情景：Reception(接待)，Telephone Calls(电话)，Meetings(会议)，Oral Present．ions(演讲)，Negotiations(谈判)，Complaints(投诉)和Employment Communication(求职交际)。最后一个单元为商务交际中不可缺少的Nonverbal Communication(非言语交际)。 |
| Unit 1 Reception Learning Objectives Snapshot A. Making Reservation,; B. Making Introductions C. Starting and Encouraging Small Talks D. Inviting E. Entertaining Visitors Assessment Unit 2 Telephone Calls Learning Objectives Snapshot A. Preparation for a Call B. The Beginning of a Call C. The Middle of a Call D. The End of a Call E. Leaving and Taking Messages Assessment Unit 3 Meetings Learning Objectives Snapshot A. Preparing for a Meeting B. Opening a Meeting C. During a Meeting D. Ending a Meeting Assessment Unit 4 OraIPresentation Learning Objectives Snapshot A. Preparation B. Introduction of the Presentation C. Body of the Presentation D. End of the Presentation E. Using Visual Aids Assessment Unit 5 Negotiations Learning Objectives Snapshot A. Preparing for Negotiations B. Opening a Negotiation C. Managing Conflict D. Bargaining and Making Concessions E. Closing a Negotiation Assessment Unit 6 Complaints Learning Objectives Snapshot A. Preparing for Making a Complaint B. Making a Complaint C. Receiving a Complaint D. Solving a Complaint Assessment Unit 7 Employment Communication Learning Objectives Snapshot A. Analyzing Yourself B. Analyzing Job Advertisements C. Interviews Assessment Unit8 NonverbaICommtmication Learning Objectives Snapshot A. Facial Expressions B. Gestures C. Postures D. Space E. Voice Quality Assessment Appendix Ⅰ Appendix Ⅱ Appendix Ⅲ Appendix Ⅳ |
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