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Difficult PEOPLE困难人士

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最低价：￥72.00

定价：￥90.00

作者：JohnHoover 著著

出版社：音像供货

出版时间：2007-4-1

I S B N：9780061145599

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内容简介

Every office has someone who's no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.
Learn to:
Recognize why and when people act out
Identify different types of difficult people
Cope with difficult behavior
Get the most out of trouble employees
Nurture a harmonious work environment
The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.

作者简介

PREFACE
1 HOW DIFFICULT PEOPLE AFFECT THE WORKPLACE
The Cost of Difficult People
Why Are Difficult People So Difficult?
2 UNDERSTANDING DIFFICULT PEOPLE
The Slave Driver
The Black Hole
The Minutiae Monster
The Busybody
The Recluse
The Bully
The Liar
The Outlaw
The Blamer-Complainer
The Know-It-All
Be Prepared for Anything
3 HOW TO HANDLE DIFFICULT PEOPLE
Why Not Just Fire the Person?
The Art of Constructive
Confrontation
The Constructive Confrontation Cycle
Progressive Discipline
Termination
What If the Problem Is Your Boss or a Peer?
OFF AND RUNNING
RECOMMENDED READING
INDEX