| This best selling author s latest book is geared toward those who want to understand the ISO 9001:2000 standard and emphasize statistical methodology. This guide contains 15 detailed statistical examples related to the ISO 9001:2000 standard. Your understanding will be balanced with more than a dozen non-statistical examples, including tables, sample forms and questionnaires. If you are new to ISO 9000 Lamprecht briefly explains the changes from the 1994 to the 2000 version to bring you up to speed and presents a unique perspective and commentary on the changes to the ISO 9001:2000 standard. You won t be overwhelmed with excessive detail as the standard and statistical emphasis is a fast read. Use this book to help you to succeed in implementing the new standard and making a measurable difference in your customers perception of your organization. |
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