| Acknowledgments Introduction Part1.Getting to Know the People You Can`t Stand 1.The 10Most Unwanted List 2.The Lens of Understanding 3.The Road to Hell Is Paved with Good Intentions Part2. Surviving through Skillful Communication 4.From Conflict to Cooperation 5.Listen to Understand 6.Reach a Deeper Understanding 7.Speak to Be Understood 8.Get What You Project and Expect Part 3.Bringing Out the Best in people at Their Worst 9. The tank 10. The sniper 11.The Know-It-All 12.The think-they-know-it-all 13.The Grenade 14.The Yes Person 15.The Maybe person 16.The Nothing Person 17.The No Person 18.The Whiner 19.What if people Can`t stand you? Part4.Communication in a Digital Age 20.Communication and the Challente of Technology 21.The Eight Ounces of Prevention in Phone Communication 22.The Eight Ounces of Prevention in E-MailCommunication Afterword Appendix:How TO Change Your Attitude |
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