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| Doug Lennick led 14,000 professionals and support teams at American Express Financial Advisors to unparalleled success. Today, in addition to his work as managing partner of the Lennick Aberman Group, he continues to work directly with American Express Company's CEO, retaining the title of EVP and focusing on workforce culture and performance. He is known worldwide for his expertise in driving business results by improving managers' emotional competence. |
| Foreword Introduction PART ONE MORAL INTELLIGENCE Chapter 1 Good Business Chapter 2 Born to Be Moral What the Best Leaders Believe A Visit to the Nursery Nature Versus Nurture Growing Up Moral Learning to Be Responsible When Things Go Wrong Inside Your (Moral) Brain It's All in Your Head The Moral Map of Your Brain Why We're Good and Why We're Bad So What Went Wrong? Moral Software Chapter 3 Your Moral Compass Embracing Universal Principles Discovering Your Values The Morality of Values Beliefs Identifying Your Beliefs Goals Why Leaders Love Goals Your Goals Put It in Writing Behavior Chapter 4 Staying True to Your Moral Compass ART TWO DEVELOPING MORAL SKILLS Chapter 5 Integrity Acting Consistently with Principles, Values,and Beliefs Telling the Truth Standing Up for What Is Right Keeping Promises Chapter 6 Responsibility Taking Responsibility for Personal Choices Admitting Mistakes and Failures Embracing Responsibility for Serving Othe Chapter 7 Compassion and Forgiveness Actively Caring About Others Letting Go of Your Own Mistakes Letting Go of Others' Mistakes Chapter 8 Emotions PART THREE MORAL LEADERSHIP Chapter 9 The Moral Leader Chapter 10 Leading Large Organizations Chapter 11 Moral intelligence for the Entrepreneur Epilogue Becoming a Global Moral Leader Appendix A Strengthening Your Moral Skills Appendix B Moral Competency Inventory (MCI) Appendix C Scoring the MCI Appendix D Interpreting Your MCI Scores Index |
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