| 姓名：邓文生//吴艳著 作者简介： 作品：《秘书英语》《饭店服务与管理英语》 |
| unit 1 what is a hotel? unit 2 reception desk unit 3 public relations unit 4 the cashier unit 5 housekeeping department(ⅰ) unit 6 housekeeping department(ⅱ) unit 7 food and beverage(ⅰ) unit 8 food and beverage(ⅱ) unit 9 recreation (ⅰ) unit 10 recreation(ⅱ) unit 11 shopping arcade unit 12 service and management glossary key to exercises 更多 |
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