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| KEN LANGDON is presently the non-executive chairman for SoftTools, a supplier of electronic Integrated Support Systems. Ken has worked for many major computer companies worldwide, including Hewlett Packard and DEC. As well as writing books, his experience as a process consultant has enabled him to help publishers and authors to improve the way that they translate business concepts into books and electronic tools. |
| Introduction to ExpressExec 12.05.01 Introduction to Account Management 12.05.02 Defiintion of Terms: What is Account Management? 12.05.03 The Evolution of Account Management 12.05.04 The E-Dimension in Account Management 12.05.05 The Global Dimension in Account Management 12.05.06 The State of the Art in Account Management 12.05.07 Account Management in Practice 12.05.08 Key Concepts and Thinkers in Account Managment 12.05.09 Resources for Account Management 12.05.10 Ten Steps to Implementing Account Management Frequently Asked Questions Index |
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