最 低 价：￥101.60
定 价：￥127.00
作 者：HarvardBusinessSchoolPress 著 著
出 版 社：Harvard Business School Press
出版时间：2005-12-1
I S B N：9781591396345
| Introduction What Types of Difficult People Must You Deal With ? Today's Angry Workplace An Interview with R. Brayton Bowen Crabs, Cranks, and Curmudgeons How to Manage Difficult People Constantine yon Hoffman Don't Just Do Something--Sit There David Whitemyer Will You Help or Heave Your Underperformers? Paul Michelman Consequences The Secret to Holding People Accountable Lila Booth Are You Causing Problem Behavior? Don't Avoid Conflicts--Manage Them Mond J. Williams How to Handle Difficult Behaviors Ken Cloke and Joan Goldsmith When to Walk Away from a Fight Rebecca M. Saunders Five Questions About Business/Personal Relationships with Ronna Lichtenberg ... The Four Myths of Feedback Jamie Higgins and Diana Smith How Should You Communicate with Difficult People? Managing Negativity Checklist for Conducting a Disciplinary Conversation Edward Prewitt Performance Review Anxiety Beverly Ballaro …… About the Contributors |
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