| 作者介绍：Francine Gignac Francine Gignac is a management consultant with Actigo Inc. in Quebec, Canada. She has over 20 years of experience in information technology and organizational strategy, most recently in the field of virtual team design and implementation. She has held key management positions or consulted for Nortel, IBM, Bombardier Canadair, the City of Montreal, Hydro-Quebec, and the DMR consulting group. Ms. Gignac also works closely with leading collaborative technologies firms. |
| Preface Reference Introduction 1 Collaboration in the Twenty-First Century 1.1 The Knowledge Era 1.2 The Knowledge Worker-The New Economic Resource 1.3 Knowledge Management and Collaboration 1.4 The Virtual Team-A Promising Investment 1.5 Building the Business Case References 2 Collaborative Technologies 2.1 Technologies Overview 2.2 Selecting the Right Technology 2.3 Integration Issues 3 From the Traditional to the Virtual Team 3.1 The Virtual Challenge-Building Trust 3.2 Group Dynamics 3.3 Smart People Getting Smarter 3.4 Dealing with Cultures 3.5 Facilitating the Team 3.6 Measuring Results 4 Ecollaboration Methodology 4.1 A Methodology-A Basic Recipe 4.2 Resources, Roles, and Responsibilities 4.3 Plan and Deliverables 4.4 The Tasks in Detail Phase 1 Project and Change Management Phase 2 Analysis and design Phase 3 Implementation Phase 4 Ecollaboration management 5 Key Success Factors 6 Conclusion Appendix A: List of Templates Included on the CD Appendix B: How to Use the CD-ROM List of Acronyms Selected Bibliography About the Author Index |
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