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| 作者简介：Jeffrey K. Liker, the author of the bestselling The Toyota Way, is Professor of Industrial and Operations Engineering at the University of Michigan and co-owner of consulting firm Optiprise. |
| Acknowledgments ForewordPrface:from the toyota way to toyota Culture Part One.what ls toyota Culture？ Caspter1 The Dna of toyota Lies in its culture Caspter2 The Human systems Model Caspter3 Toyota way+Local enviroment+Purpose+succes Part Two The Quality People value strearm Caspter4 Attract Compctent and Trainable People Caspter5 Developing Competent and Able people Caspter6 Engaging Competent and willing People in Contimuous Improvement Caspter7 Inspiring People to Be committed to the company Family and Community Part Three People supporting Processes Caspter8 Work groups and team Problem solving Caspter9 Clean and safe workplace Caspter10 Two-way communication and visual Management Caspter11 Servant leadership Part Four Organizational supporting Processes Caspter12 Commitment and Tools for stable employment Caspter13 Fair Consistent HR Policies and Practices Caspter14 Slow Promotion and rewards for teamwork Caspter15 Hoshin Kanri and floor Management development system Part Five Learning from toyota About growing a Lean Culture Caspter16 Leveling up toyota culture at toyota Motor sales Caspter17 Lexus and scion stories Caspter18 Developing Your culture of Quality People for Long-Term Mutual Prosperity Bibligraphy Index |
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