最 低 价：￥68.00
定 价：￥85.00
作 者：PocketMentor 著 著
出 版 社：Harvard Business School Press
出版时间：2006-1-1
I S B N：9781422103487
| 作者简介： Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders. |
| Mentor's Message: Feedback as a path for learning, developing, and changing Giving Feedback: The Basics What Is Feedback? Explore the meaning of the term, as well as the purposes and goals of giving and receiving feedback. What feedback is not! What feedback is Why is feedback important? When to Give Feedback Determine the most appropriate times to give feedback and avoid times that could create more problems. Know when to step in When feedback works and when it doesn't How to Give Feedback Effectively Focus on the steps to take for managing effective feedback sessions. Establish a receptive work environment Do your homework before a formal feedback session Follow these five steps to facilitate a corrective feedback session How to Receive Feedback Openly Strive to lower defenses so that feedback can be received and used productively. Why do we feel defensive? Open your mind to change How to Manage Feedback Problems Discover how to handle difficult feedback situations. Think carefully about giving upward corrective feedback Decide when feedback no longer works Be patient when working with a noncommunicator Handle volatile situations with care Avoid giving inappropriate feedback Tips and Tools Tools for Giving Feedback Worksheets to help you plan and manage feedback. Test Yourself A helpful review of concepts presented in this guide. Take the test before and after you've read through the guide to see how much you've learned. Answers to test questions To Learn More Sources for Giving Feedback Notes |
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