最 低 价：￥118.70
| PART ONE The N.l.g.E. System for Battling Bullies,Tyrants, and Impossible People ONE: NI.C.E.: How to Beat Them Without Joining Them Two: The Civil Rights Lawyer Who Lost His Cool and His Case: If You Don't Rule Your Emotions, They Will Rule You THREE: First Lock All Your Vendors in a Small Room: Know Who You're Dealing with or You'll Never Know How to Deal with Them FOUR: "We Don't Make Change": What You Don't Control Often Runs Amok fIVE: We'll Get You Fired: Ultimatums Without Options Lead to Impasses PART TWO N Neutralize Your Emotions: Learning to Act Rather Than React six: The Securities Commissioner: Fight, Flight, or Focus SEVEN: He Called Me the Scum of the Earth: Change Your Physiology and You Change Your Psychology PART THREE I Identify Types:Know What Kind of "Difficult" You're Up Against EIGHT: Close Encounters of the Police Kind: Dealing with the Situationally Difficult NINE: The Photo Shop Clerk: Dealing with the Strategically Difficult TEN: The Boss from Hell: Dealing with the Simply Difficult PART FOUR C Control the Encounter: Shaping the Outcome ELEVEN: First-Class Treatment Gets a First-Class Upgrade to the Hall of Fame: Controlling the Encounter with the Situationally Difficult TWELVE: Little Big Man: Controlling the Encounter with the Strategically Difficult THIRTEEN: Free Agents Always Go for the 'Money: Controlling the Encounter with the Simply Difficult PART FIVE E Explore0ptions: Getting"Unstuck" FOURTEEN: Hey, Dad, I Have an Idea for My Punishment: How to Turn Dead Ends into Detours FIFTEEN: The Largest Contract for a TV News Anchor: Why and How Options Work SIXTEEN: The Option to Play Ball: How to Engage the Other Side in Exploring Options SEVENTEEN: I Said/He Said: Ending Without Escalating Acknowledgments Index |
内容加载中，请稍后...
商品评论（0条）