Introduction
GatUngCommltmentat Workis not about quality， productivity， or
cor;parate competitiveness. Nor is it about management programs，
businessstrategies， or.leadersh|p styles. A number of excellent books
:are =lready available that focus on corporate and management
fJue~sses.
Y~isbo~k ~sabout something that is far more fundamental. It is
abput ~ge~ting the ~ommitment of people at work. This is not a book
f~rChe~xecutlye s ~ibrary. It is a working guide to help working people
~y~hefoundation for a satisfying and successful work life.
We Wrote this book because working people at all levels， from
senior~nanagersto flrsHine employees， have told us that lack of com-
mitment ts their biggest frustration.
~lnagers have difficulty finding qualified people who will put in
an~one~t ~kay s work. They struggle with trainees who expect privi-
~P--ge~ndresponsii~llity without first buckling down to master the basic
mechanics of their Jobs. They face resistance， sabotage， and turno-
ver when business growth necessitates long hours， operational
changes， and the hiring of newemployees with specialized expertise.
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