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| 作者简介： Ingrid Bens is a consultant, speaker, and trainer who specializes in facilitation skills, team building, conflict management, employee participation, and organizational change. She is a partner in the consulting firm Participative Dynamics. Bens is the author of Facilitating with Ease! and Advanced Facilitation Strategies. |
| Preface. Acknowledgments. The Author. 1. The Leadership Context. The Transforming Workplace. Matrix Work Is Different. Examples of Matrix Networks. Changing Workforce Expectations. Technology Matters. Implications for Leaders. The Overlooked Tool Set. What Is Facilitative Leadership? Traditional Directive Leaders. Today's More Engaging Leaders. The Traits of Facilitative Leaders. The Need for Versatility. Organizational Benefits of Deploying Facilitative Leaders. Personal Benefits of Shifting Styles for Leaders. Making the Match. 2. Preparing the Workplace for Facilitative Leadership. The Four-Level Empowerment Model. Using the Model. How Much Empowerment Is Enough? Correcting Perceptions of Weakness. The Durability of the Directive Mode. Overcoming Barriers to Process. Buy-In Strategies. The Importance of Organizational Support. Implementation Strategies. Determining Organizational Readiness Criteria. 3. The Work of the Facilitative Leader. Features of the Role. Facilitating to Lead. The Seven Guiding Principles for Facilitative Leadership. A New Position Description. The Supportive Behaviors. The Importance of Assertiveness. Gaining Authority. 4. Transitioning into the Role. Questions and Answers About the Role of Facilitative Leader. The Challenge for Employees. Employees as Partners. Peer Feedback. 5. Meeting Mastery. Four Types of Conversations. Beyond Regular Staff Meetings. Facilitating Teleconferences. Preventing Meeting Problems. Monitoring Meeting Quality. 6. The Ten Essential Processes. Matching Processes to Stages. The Processes . Scheduling the Essential Processes. 7. Measuring Performance. Performance Dimensions of the Facilitative Organization. Measuring Individual Performance. Epilogue: Life in a Facilitative Organization. Appendix A. Organizational Readiness Assessment. Appendix B. Facilitation Skills Self-Assessment. Further Reading. Index. |
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