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| SUZANNE GHAIS is program manager at the internationally renowned conflict resolution organization CDR Associates. She has facilitated a wide variety of group processes in the organizational and public-policy arenas. She has worked with large and small corporation, government agencies at all levels, industry and business associations, deucational and health care institutions, and nonprofit organizations. |
| Acknowledgments Introduction Part One: Foundations 1 The Right Stuff: What It Takes to Be an Extreme Facilitator 2 The Facilitator as Architect Part Two: Preparation 3 Assessment: The Essential First Step 4 Convening: Creating a Democratic Table 5 Contracting: Setting Yourself Up for Success Part Three: Conducting the Process 6 Process Basics: The Beginner’s Guide to Facilitation 7 The Physical Capacity: The Foundation 8 The Emotional Capacity: Welcoming and Working with Feelings 9 The Intellectual Capacity: Facilitating Complex Issues 10 The Intuitive Capacity: Sparking Insights and Ideas 11 The Spiritual Capacity: Helping Groups Transcend Their Limitations 12 Putting It All Together Bibliography About the Author Index |
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