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Job Aids and Performance Support: Moving From Knowledge in the Classroom to Knowledge Everywhe职场工作手册

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Job Aids and Performance Support: Moving From Knowledge in the Classroom to Knowledge Everywhe职场工作手册

最 低 价：￥397.40

定 价：￥994.00

作 者：AllisonRossett　著 著

出 版 社：

出版时间：2006-11-1

I S B N：0787976210

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    内容简介
    "Allison Rossett shines her spotlight on performance support through job aids, low and high tech, available now and coming soon. She and co-author Lisa Schafer dazzle us with possibilities for Planners (for just before and after the performance challenge) and Sidekicks (great term! for what to do right now). Lively language, wide-ranging examples, and cautions about possible dark sides make this book an invaluable sidekick for performance-focused professionals."
    "This is PS, performance support that isn't always electronic or part of an elaborate system. A simple, inexpensive sticky note, map, wizard, reference card, poster or cheat sheet can be just as effective as pricier techniques. This book is chock full of fresh thinking and useful solutions."
    "Job Aids and Performance Support in the Workplace gives us everything we've ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don't exaggerate when they claim it's 'knowledge everywhere.' "
    "Have you thought of city-wide Internet access as a service to citizens, like water, electricity, and trash collection? Well, why not? Once again, Allison Rossett has spoken in her practical and engaging way. She and Lisa Schafer made me think in new ways and remember why I got into the performance improvement business in the first place. Like every good teacher, Rossett somehow makes you feel you 'already knew it,' and you are eager to get started anew."

    作者简介
    Job Aids and Performance Support in the Workplace gives us everything we’ve ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don’t exaggerate when they claim it’s ‘knowledge everywhere.’

    目录
    List of Figures, Tables, and Exhibits
    Foreword
    Preface
    1 Introduction
    What Is Performance Support?
    What Is Not Performance Support
    What Is to Love About Job Aids?
    What Is to Love About Performance Support?
    Are We Forgetting Training and Development?
    About the Handbook
    Review of Chapter 1
    Preview of Chapter 2
    2 The When and Where of Performance Support
    When to Use Performance Support
    When Is Performance Support Inappropriate?
    Review of Chapter 2
    Preview of Chapter 3
    3 Performance Support Yesterday and Today
    Job Aids at the Beginning
    Performance Support at the Beginning
    Review of Chapter 3
    Preview of Chapter 4
    4 Planner and Sidekick Performance Support
    An Expanded View
    Integration, Tailoring, and Pizza Delivery
    Integration, Tailoring, and Finding Your Way
    Parsing Performance Support
    Review of Chapter 4: Advising Amy, Mfonso, and Magnolia
    Preview of Chapter 5
    5 Examples of Planner Performance Support
    A Rubric for Teachers
    Calculator for Lifting Operations
    Sales Rep Incentive Tool
    Electronic Reference Library
    CLO Dashboard
    Review of Chapter 5
    Preview of Chapter 6
    6 Examples of Sidekick Performance Support
    Mike's Express Carwash Poster
    Library of Congress Online Learning Center Demonstrations
    Football Wristbands
    Salesforce.com's Interactive Coach
    Review of Chapter 6
    Preview of Chapter 7
    7 Getting Started with Performance Support
    8 The Element of Effective Performance Support
    9 Strategies for Implementation
    10 Into the Future
    Index
    About the Authors

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