
| James M. Kouzes is chairman emeritus of the Tom Peters Company and an executive fellow at the Center for Innovation and Entrepreneurship at the Leavey School of Business, Santa Clara University. Barry Z. Posner is dean of the Leavey School of Business and professor of leadership at Santa Clara University.
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| Introduction: On Credibility and Character 1. Leadership is a Relationship 2. Credibility Makes a Difference 3. Discovering Your Self 4. Appreciating Constituents and Their Diversity 5. Affirming Shared Values 6. Developing Capacity 7. Serving a Purpose 8. Sustaining Hope 9. The Struggle to be Human Appendix: Studies on the Impact of Credibility and What Constitutes Credible Behavior Notes Acknowledgements The Authors Name Index Subject Index |
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