
| Preface 1 Perspectives on Dispute Resolution: An Introduction (Michael L Moffitt and Robert C Bordone) 2 Roots and Inspirations: A Brief History of the Foundations of Dispute Resolution (Carrie Menkel-Meadow) PART ONE: UNDERSTANDING DISPUTANTS 3 “I See a Pattern Here and the Pattern Is You”: Personality and Dispute Resolution (Sheila Heen and John Richardson) 4 The Decision Perspective to Negotiation (Max H Bazerman and Katie Shonk) 5 Enemies, Allies, and Emotions: The Power of Positive Emotions in Negotiation (Daniel L Shapiro) 6 Relationship Dynamics in Disputes: Replacing Contention with Cooperation (Keith G Allred) 7 Identity, Beliefs, Emotion, and Negotiation Success (Clark Freshman) 8 Cultural Pathways in Negotiation and Conflict Management (Anthony Wanis-St John) 9 Negotiation Through a Gender Lens (Deborah M Kolb and Linda L Putnam) 10 Bone Chips to Dinosaurs: Perceptions, Stories, and Conflict (Douglas Stone and Sheila Heen) PART TWO: UNDERSTANDING DISPUTES AND DISPUTE CONTEXTS 11 Disputes as Opportunities to Create Value (Michael L Moffitt) 12 Six Principles for Using Negotiating Agents to Maximum Advantage (Scott R Peppet) 13 Finding Settlement with Numbers, Maps, and Trees (Marjorie Corman Aaron) 14 Option Generation: Be Careful What You Ask For (Chris Guthrie) 15 Organizational Influences on Disputants (Corinne Bendersky) 16 A Taxonomy of Dispute Resolution Ethics (Jonathan R Cohen) 17 The Role of Law in Settlement (Russell Korobkin) PART THREE: UNDERSTANDING DISPUTE RESOLUTION PROCESSES 18 Negotiation (Bruce Patton) 19 Mediation (Kimberlee K Kovach) 20 Arbitration (Sarah Rudolph Cole and Kristen M Blankley) 21 Litigation as a Dispute Resolution Alternative (Jeffrey R Seul) 22 Consensus Building and ADR: Why They Are Not the Same Thing (Lawrence E Susskind) 23 Bargaining in the Shadow of Management: Integrated Conflict Management Systems (Howard Gadlin) 24 Selecting an Appropriate Dispute Resolution Procedure: Detailed Analysis and Simplified Solution (Frank E A Sander and Lukasz Rozdeiczer) PART FOUR: EMERGING ISSUES IN DISPUTE RESOLUTION 25 What Could a Leader Learn from a Mediator? Dispute Resolution Strategies for Organizational Leadership (Hannah Riley Bowles) 26 Online Dispute Resolution (Ethan Katsh) 27 Public and Private International Dispute Resolution (Andrea Kupfer Schneider) 28 Victim Offender Mediation: Evidence-Based Practice Over Three Decades (Mark S Umbreit, Robert B Coates, and Betty Vos) 29 Youths, Education, and Dispute Resolution (Donna K Crawford and Richard J Bodine) 30 Institutionalization and Professionalization (Nancy A Welsh) 31 The Next Thirty Years: Directions and Challenges in Dispute Resolution (Robert C Bordone, Michael L Moffitt, and Frank E A Sander) About the Editors About the Contributors Name Index Subject Index |
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