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Crisis in Organizations: Managing and Communicating in the Heat of Chaos

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作者：Laurence Barton 著

出版社：South-Western Educational Publishing

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I S B N：0538818182

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I Just imagine being in the shoes of Exxon Valdez captain
Joseph Hazelwood when his Third Mate called him in a
panic that fateful day of March 23ï¼Œ 1989ï¼Œ and muttered
\"Captainï¼Œ I think we are in serious trouble!\" After realiz-
ing that oil was spewing from his ship into Alaska s
Prince William Soundï¼Œ Hazelwood turned to his Chief [
Mate and said \"I guess this is one way to end your
career: Q