| 作者介绍：Roger Whitehead Roger Whitehead is a director of Office Futures, an independent consultancy in electronic business that he founded in 1981. The company advises organizations on using information technology to make their strategies real. It also assists with product and supplier selection, and supplier implementation. |
| Foreword Preface Acknowledgements Prologue:Olympic results 1. A gentle introduction to systems and processes 2. Business processes and their managementCase Case study 1 Canton of zug 3. The job BPM software is there to doCase study 2. DVLA 4. The systems of an organizationCase study 3. International Truck and Engine Corporation 5. Looking outside the organizationCase study 4. Matáv (the Hungarian Telecommunications Company) 6. Organizations, people and systemsCase study 5. Morse Group Ltd. 7. The business return on BPMCase study 6. POSCO 8. Corporate strategies and approaches for BPM Case study 7. Rabofacet 9.What to look for in a BPM product Case study 8 Sonae Distribuicao Brasil Appendix. A short history of process management Glossary Suggested reading Refrences Index |
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