| Unit1 Staff development and training Unit2 JOb descriptions and job satisfaction Unit3 Letters of enquiry and applications Unit4 Telephone skills Unit5 Promotional activities and branding Unit6 New product development Unit7 A stand at a trade fair Unit8 Establishing relationships and negotiating Unit9 Going it alone Unit10 Financing the start-up Unit11 Starting up in a new location Unit12 Presenting your business idea Unit13 Business hotels and sales conferences Unit14 Business conferences Unit15 Reports Unit16 Business meetings Unit17 New technologies and change Unit18 Using the lnternet Unit19 A staff survey Unit20 Offshoring and outsourcing Unit21 Customer loyalty Unit22 Communication with customers Unit23 Corresponding with customers Unit24 A business seminar Word list Answer key |
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