| Acknowledgements Introduction Human resources Unit 1: Staff development and training Unit 2. Job descriptions and job satisfaction Unit 3: Letters of enquiry and applications Unit 4: Telephone skills Marketing Unit 5: Promotional activities and branding Unit 6: New product development Unit 7: A stand at a trade fair Unit 8: Establishing relationships and negotiating Starting new business activities Unit 9: Going it alone Unit 10: Financing the start-up Unit 11: Starting up in a new location Unit 12: Presenting your business idea Business travel Unit 13: Business hotels and sales conferences Unit 14: Business conferences Unit 15: Reports Unit 16: Business meetings New technologies, innovation and change Unit 17: New technologies and change Unit 18: Using the Internet Unit 19: A staff survey Unit 20: Offshoring and outsourcing Customer relations Unit 21: Customer loyalty Unit 22: Communication with customers Unit 23: Corresponding with customers Unit 24: A business seminar Exam skills and Exam practice |
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