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| 作者简介： Dragan Z. Milosevic, PhD, PMP, is an Associate professor of engineering and technology management at Portland State University (Oregon) and a consultant with RapidInnovation, LLC (an executive consulting company) and has conducted seminars for the Project Management Institute. He has worked in this field at a wide range of companies including Intel, Hewlett-Packard, Boeing, and DaimlerChrysler. |
| Preface Acknowledgements PART I.IT’S ABOUT THE BUSINESS 1.Demystifying Program Management 2.The Business Case for Program Management 3.Aligning Programs with Business Strategy Program Management in Practice: LorryMer IT 4.Managing the Whole Product PART II.MANAGING THE PROGRAM 5.The Program Team 6.Program Definition and Planning 7.Program Execution 8.Program Processes Program Management in Practice: The Budica Program PART III.PROGRAM MANAGEMENT METRICS AND TOOLS 9.Program Management Metrics 10.Strategic Program Management Tools 11.Operational Program Management Tools Program Management in Practice: Using Tools on a Mercedes PART IV.THE PROGRAM MANAGER 12.Program Manager Roles and Responsibilities 13.Program Manager Core Competencies Program Management in Practice: Spotlight Corp PART V.ORGANIZING FOR PROGRAM MANAGEMENT 14.Transitioning to Program Management 15.The Program Management Office Program Management in Practice: Trust Corporation PART VII.NDUSTRY EXAMPLES Appendix A.American Shogun Appendix B.ConSoul Software Appendix C.Planet Orbitz Appendix D.General Public Hospital Final Thoughts on Program Management Index |
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