| 作者简介 RONALD J. BAKER, CPA, is the author of The Firm of the Future and Pricing on Purpose, both from Wiley, and Professional's Guide to Value Pricing, Sixth Edition. He is founder of VeraSage Institute, a think tank dedicated to teaching value pricing to professionals around the world. Baker is a frequent speaker and consultant to professional service firms on implementing Total Quality Service and Value Pricing. He has been appointed to the AICPA's Group of One Hundred, a think tank of leaders addressing the future of the CPA profession, and was named to Accounting Today's 2001, 2002, 2003, 2004, and 2005 Top 100 Most Influential People in the profession. |
| Foreword Ⅺ Preface ⅩⅢ Acknowledgments ⅩⅦ About theAuthor ⅩⅪ 1 The Canary in the Coal Mine 2 The Economy of Mind 3 The Old Business Equation 4 The New Business Equation 5 Pantometrists: Counting for the Sake of Counting 6 The Gospel of Efficiency 7 All Learning Starts with Theory 8 Constructing a Theory 9 Pantometry versus Theory 10 Measures that Matter 11 Developing KPIs forYour Company 12 Increasing Knowledge Worker Effectiveness 13 Managing by Results versus Managing by Means 14 Human Capital, Not Cattle 15 The Moral Hazards of Measurements 16 The Dreamers versus the Pantometrists Bibliography Suggested Reading Index |
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