| 作者简介：Quint Studer not only teaches it, he has done it. After leading organizations to breakthrough results, Quint formed the Studer Group®, an outcomes firm that implements evidence-based leadership systems that help clients attain and sustain outstanding results. He was named one of the "Top 100 Most Powerful People in Healthcare" by Modern Healthcare magazine for his work on institutional healthcare improvement. Studer was named "Master of Business" by Inc. magazine. For more information, visit www.studergroup.com. |
| Introduction. Key Tactics. Chapter 1. Up Or Out. Defining high, middle and low performers. Dealing with high, middle and low performers. Chapter 2. Round For Outcomes. Five critical elements employees want from managers. Nine steps for starting Rounding. Chapter 3. Manage Up To Change Corporate Culture. We/They Phenomenon. Art of Managing Up. Handling Hand Offs. Create A Cultural Shift (Feedback Systems). The Core. Chapter 4. Build The Foundation (Passion And Purpose). Flywheel. Five Pillars. Connect The Dots. Chapter 5. Reduce Leadership Variance. Why Leaders Don't Standardize Behaviors. Why Organizations Don't Achieve Lasting Results. Five Ways To Reduce Leadership Variance. Chapter 6. Measurement 101. What Gets Measured Gets Improved. Focus On Moving 4s To 5s. Transparency - Helping People Understand The Metrics. Demonstrating Return On Investment. Chapter 7. Align Behaviors With Goals And Values. Holding Leaders Accountable. Leader Evaluation Tool. How To Roll Out The Leader Evaluation Tool. Chapter 8. Create and Develop Leaders. Principles For Developing Leaders. Phases Of Change. Leadership Development Institutes. Employees Tactics. Chapter 9. Satisfied Employees Mean A Healthy Bottom Line. Three Building Blocks Of Employee Satisfaction. Chapter 10. Know Your Employees "What". Pursuing The Whats. Chapter 11. Improve Employee Selection And Retention. Peer Interviewing. Thirty- And Ninety- Day New Employee Meetings. Chapter 12. Build Individual Accountability. …… CUSTOMER TACTICS. About Studer Group. Other Leaderhip Books By Quint Studer adn Studer Group. Index. |
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