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Making scorecards actionable创造可控告的记分卡：平衡策略与控制

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作者：Nils-Göran Olve　著著

出版社：

出版时间：2003-3-1

I S B N：9780470848715

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Making scorecards actionable创造可控告的记分卡：平衡策略与控制

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内容简介

The concept of the Balanced Scorecard has become increasingly popular in the global business world as a tool for balancing business strategy with financial concerns, customer care, internal business processes, and learning and growth. This book focuses on the hands-on experiences of companies across a broad range of organizations at both operational and board level. Drawn from cases in the UK, Europe, the United States, and Japan, the book shows that though Balanced Scorecard has been adopted widely, it is practiced in different forms and with varying degrees of success. Making Scorecards Actionable helps in creating and communicating a total comprehensive strategy to all organizational members from the top down.
Provides a long-term view of what the company's strategic objectives really are.
Shows how to make use of knowledge gained through experience.
Demonstrates the required flexibility of such a system to cope with the fast-changing business environment.
This book provides a practice-based follow on from the successful Performance Drivers by Olve, Roy and Welter (0471 986232)
Readership: Operational managers, consultants, and business students.

作者简介

Nils-Göran Olve is Adjunct Professor at Linköping University. He works extensively in management training and has co-authored two previous Wiley books: Performance Drivers - A Practical Guide to Using the Balanced Scorecard (1999) and Virtual Organizations and Beyond (1997). The former has been published in ten languages and has sold over 70,000 copies. As a senior partner in The Concours Group in Stockholm, his work concentrates on management control issues, in particular the Balanced Scorecard and management of IT.

Preface.
Acknowledgements.
1 Scorecards 10 Years On–Fading Fad or Maturing Management?
2 Scorecards in Use.
3 Skandia's Experience from Navigating into the Future.
4 Case Histories.
5 Challenges.
6 Visualizing Strategies in Maps.
7 Using Scorecards to Boost a Strategy-Grounded Dialogue.
8 Assigning Roles and Responsibilities for Operating Scorecards.
9 Connecting Strategic Intent: Designing Interfaces Between Scorecards.
10 How to Balance the Incentive System.
11 Using IT to Leverage the Scorecard.
12 Prospects: BSC as a Tool for Modern Management.
Notes.
References.
Index.