| HERBERT L. HIRSCH began his career at Systems Research Laboratories (now part of Veridian Corporation) in Dayton, Ohio, and rose to the position of Senior Engineer. Mr. Hirsch has also served as an Engineering Group Leader for Quest Research Corporation, Director of Systems Engineering for Applications Research Corporation, Director of Engineering for Defense Technology, Inc., and Chief Engineer for MTL Systems, Inc. He has also authored and coauthored books on radar antenna simulation, statistical signal processing, hardware description languages, and electronic countermeasures. Mr. Hirsch currently operates his consulting business, Hirsch Engineering and Communications, Inc., from his home in Vandalia, Ohio. |
| Preface Preface to the First Edition Acknowledgments Introduction to the Art of Communication PART I: The Written Document-Prose and Panic Chapter 1: Planning the Document Making the Connection Establishing the Flow Providing the Reinforcement Zero-Time Planning Chapter 2: Acquiring a Healthy Writing Attitude Preparing to Write Anticipating the Readers' Needs Enthusiasm: Enjoying It and Avoiding Writer's Block Zero-Planning Attitude Adjustments: Theirs, Not Ours! Chapter 3: Producing the Document Simplicity: Why Overcomplicate the Task? Isolation: Get Away from the Interruptions Zero-Time Preparation Techniques: They Get What They Pay For! PART II: The Formal Presentation-Dissertation or Disaster Chapter 4: Planning the Presentation Making the Connection Providing the Flow and Reinforcement Zero-Time Planning Chapter 5: Acquiring the Successful Presentation Attitude Preparing to Present Taking the Proper Precautions Developing a Healthy Indifference Zero-Planning Attitude Adjustments Chapter 6: Conducting the Presentation Poise Confidence Dignity Zero-Preparation Presenting Handling the Video Teleconference PART III: The Informal Discussion-Meetings and Mishaps Chapter 7: Planning for the Meeting Attending or Avoiding Meetings Filtering Meetings Planning the Meeting Zero-Time Planning Chapter 8: Acquiring a Meeting Attitude Preparing Anticipating the Unexpected Zero-Planning Attitude Adjustments Chapter 9: Participating in the Meeting Starting the Meeting Interacting in the Meeting Finishing the Meeting Zero-Preparation Techniques How to Plan and Conduct the Meeting Yourself PART IV: Cross-Culture Communication—Bridging the Gap Chapter 10: Understanding a Communication Culture Gap Negating Troublesome Differences Leveraging Useful Similarities Communicating Effectively Chapter 11: Writing for Any Readership Getting in Character Getting Back to the Basics Staying on Track Zero-Time Techniques Chapter 12: Presenting to Any Audience Planning for the Unknown Getting Acquainted Keeping Together Zero-Planning Techniques Chapter 13: Meeting with Anyone or Any Group Preparing for the Encounter Generating Comfort Making It Enjoyable for Everyone Zero-preparation Techniques Chapter 14: Conclusion Index About the Author |
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