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| 作者简介： James Creelman is a management author and advisor specializing in the Balanced Scorecard. Dr David Norton, co-creator of the Balanced Scorecard concept has referred to James as the foremost chronicler and historian of the Balanced Scorecard movement . James is the Global Best Practices Advisor for ODI Indonesia. He is also Senior Business Advisor for the USA headquartered The Hackett Group, which provides best-practices-based and empirically proven advice to clients looking to drive world-class performance. James has written six major works on the Balanced Scorecard. |
| Foreword by David PNorton Acknowledgements 1.Introduction 2.How the scorecard is being used in practice 3.The role of senior management 4.Building the scorecard team 5.A template for choosing consultants 6.Creating the enterprise-level strategy map 7.Creating the enterprise-level balanced scorecard 8.Scorecard devolution: The structural challenge 9.Scorecard devolution: The cultural challenge 10.Scorecard automation 11.Advanced usage: An integrated financial and strategic management system 12.Conclusion: The balanced scorecard – The future and action template Appendix Index |
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