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| MICHAEL C.THOMSETT is a financial writer who has written more than sixty books on investing,real estate,business,and management topics.He is the author of several Wiley books including the successful Getting Started in Options,now in its sixth edition.Thomsett has written extensively on quality control and quality assurance topics,and has had over 500 articles published in business,trade,and professional journals.Prior to his writing career,Thomsett was a professional accountant and systems consultant. |
| Introduction:Striving for Perfection in an Imperfect World Chapter 1:The Meaning of Six Sigma Chapter 2:The Customer’ s Point iew Chapter 3:Outside-In Thinking Chapter 4:The Nature of Quality Chapter 5:Product and Service Defects Chapter 6:Improving Process Systems Chapter 7:Striving for Consistency Chapter 8:Exceptions and Rules Glossary NotesIndex |
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