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GETTING STARTED IN SIX SIGMA（六西格玛入门指南）

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最低价：￥139.60

定价：￥174.48

作者：Michael C. Thomsett　著著

出版社：吉林长白山

出版时间：2004-11-1

I S B N：9780471668114

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GETTING STARTED IN SIX SIGMA（六西格玛入门指南）

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内容简介

nizations simply means defining and measuring quality; a working sys-tem designed to identify that elusive goal,perfection.Companies such as GE,Microsoft,and 3M have used this approach to eliminate product defects,reduce cycle time,and improve cus- 4 tomer satisfaction.Six Sigma may sound intimidating,but the fact is that you don't have to be a high-level executive at a giant corporation to use-or understand-this concept.It is simply a way of improving quality.
Getting Started in Six Sigma is designed to show you,step by step,how Six Sigma works and how it can be used most effectively.Whether you're a manager trying to change your approach to problem solving or an employee in a corporation with a Six Sigma program,this book will clearly lead you through each step of the process.Definitions within the margins-placed at points of discussion-will help you to quickly master Six Sigma terminology as you read along.

作者简介

MICHAEL C.THOMSETT is a financial writer who has written more than sixty books on investing,real estate,business,and management topics.He is the author of several Wiley books including the successful Getting Started in Options,now in its sixth edition.Thomsett has written extensively on quality control and quality assurance topics,and has had over 500 articles published in business,trade,and professional journals.Prior to his writing career,Thomsett was a professional accountant and systems consultant.

Introduction:Striving for Perfection in an Imperfect World
Chapter 1:The Meaning of Six Sigma
Chapter 2:The Customer’ s Point iew
Chapter 3:Outside-In Thinking
Chapter 4:The Nature of Quality
Chapter 5:Product and Service Defects
Chapter 6:Improving Process Systems
Chapter 7:Striving for Consistency
Chapter 8:Exceptions and Rules
Glossary
NotesIndex