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| 作者简介:John Davis is a Practice Associate Professor of Marketing at Singapore Management University where he is also Director of the Centre for Marketing Excellence. He is the author of Measuring Marketing: 103 Key Metrics Every Marketer Needs and Magic Numbers for Consumer Marketing, and is founder of Brand New View, a global consulting and training company. John teaches and consults with companies around the world, is a featured speaker at conferences, and is regularly sought by news media for his views on marketing, sales and branding. He has founded two award-winning companies and led marketing teams at Nike, Informix and Transamerica. He earned his MBA from Columbia University and his BA from Stanford University. |
| Acknowledgments Introduction PART ONE: SALES PLANNING Chapter 1. Market Share Chapter 2. Market Growth Chapter 3. Market Penetration Chapter 4. Market Demand Chapter 5. Causal Forecast Chapter 6. Time-series Analysis Chapter 7. Independent Sales Representative Analysis Chapter 8. Percentage of Sales Chapter 9. Turnover Rate Chapter 10. Recruiting Chapter 11. Breakdown Approach Chapter 12. Workload Approach Chapter 13. Price Chapter 14. Mark-up Price Chapter 15. Target-return Price Chapter 16. Net Sales Contribution PART TWO: SALES MANAGEMENT AND SELLING Chapter 17. Straight Commission Chapter 18. Profit-based Commission Chapter 19. Straight Salary Chapter 20. Salary Plus Commission or Bonus Chapter 21. Salary Plus Commission and Bonus Chapter 22. Commission Plus Bonus Chapter 23. Team-Selling Compensation Chapter 24. Segment Profitability Chapter 25. Share of Customer Chapter 26. Customer-acquisition Costs Chapter 27. Break-even analysis Chapter 28. Customer Profitability Chapter 29. Customer Equity and Customer Lifetime Value (CLTV) and Customer Loss Chapter 31. Customer Franchise Chapter 32. New-Customer Gain. C hapter 33. Return on Customer. Chapter 34. Program/Non-Program ratio. Chapter 35. Program/Payroll Ratio. Chapter 36. Time-driven Activity-based Costing. PART THREE: SALES PERFORMANCE AND REVIEW. Chapter 37. Absolute Index. Chapter 38. Relative Index. Chapter 39. Sales Performance Quotas. Chapter 40. Average Sales Per Call. Chapter 41. Close Process and Close Ratio. Chapter 42. Cost Per Call. Chapter 43. Break-even Sales Volume. Chapter 44. Sales Productivity. Chapter 45. Four-factor Model. Chapter 46. Sales-variance Analysis. Chapter 47. Sales-prince Variance. Chapter 48. Sales-volume Variance. Chapter 49. Sales Premiums. Chapter 50. Return on Sales. Index. |
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