| Preface Chapter 1：Introduction Technology as the Locus of Conflict Technology as the Enabler of Potential Why Should We Care about Generational Attitudes Toward Technology? Generation Blend Chapter 2：Changing Workforce， Changing Work The Looming Skills Shortage How Technology Changes Work Disruptive Impacts of Technology Oudook Chapter 3：Understanding the Generations Life Stages and Generations Generational Analysis as a Forecasting Methodolog Generation VS．Generalization：A Few Caveats What Is a Generational Attitude? Generational Attitudes and Workstyles Outlook Chapter 4：Older Workers：Blending Experience with Technology The Silent Generation Older Bootners Growing Up Pre-Digital Technology Issues Facing Older Workers Why It Matters：Capturing Knowledge Outlook Chapter 5：Younger Workers：With Great Poltential Comes Great Expectations Who Are the Millennials? Millennials and Technology Millennials in the W_orkforce Whv It Matters：Managed Innovation Outlook Chapter 6：Generation X—ecutive：Leadership from the Outside In Late-Wave Boomers Generation X GenX in the W6rkforce Midcareer Workers：Technology Creared in Their Image Why It Matters：Becoming Leaders Outlook Chapter 7：Reintegrating Older Workers into the Connected Information Workplace The Digital Age Gap Serving the Technology Needs of Older Adults Learning Style of Older Adults First Steps Moving Beyond the Basics Bringing Skills and Experience to the Connected Workplace Becoming Comfortable in the Digital Culture Navigating Unmanaged Information Space Connecting the Generations Keeping Pace with Rapid Change What Other Organizations Can Learn from OATS Outcomes Chapter 8：Ambassadors of the Future：Turning to Younger Workers for Strategic Insights Microsoff and the Future of W6rk Scenario Planning Following Up：Board of the Future 2005 Chapter 9: Across the Digital Age Gap Acknowledgments Index |
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