
| Preface The Authors 1 The Perpetual Crisis in Public Management 2 Defi ning Effective Public Management 3 How to Find and Keep Good People 4 Developing Effective Working Relationships 5 Structuring Systems, Tasks, and Responsibilities 6 Understanding and Applying Innovation Strategies in the Public Sector 7 The Art and Craft of Contracting 8 Gathering, Organizing, and Using Information 9 Mastering the Budgetary Process 10 Shaping Organizational Goals and Strategies 11 Communicating with the Public, the Media, and Stakeholders 12 Surviving and Thriving in Public Service References Additional Resources Index |
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