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| 作者简介： Jack Gordon is a former chief editor of Training Magazine and an award-winning writer. He is the editor of numerous books, including The Pfeiffer Book of Successful Communication Skill-Building Tools and The Pfeiffer Book of Successful Leadership Development Tools. |
| How to Use This Resource About the Editor Introduction PART 1: PRESENTATION AND DISCUSSION RESOURCES 1. The Art of Creative Fighting 2. Conflict-Resolution Strategies 3. Win/Lose Situations 4. A Taxonomy of Intergroup Conflict-Resolution Strategies 5. Developing Collaboration in Organizations 6. Constructive Conflict in Discussions: Learning to Manage Disagreements Effectively 7. Dealing with Disruptive People in Meetings 8. Confrontational Communication 9. A Positive Approach to Resistance 10. Breaking Down Boundaries: Breaking Through Resistance PART 2：EXPERIENTIAL LEARNING ACTIVITIES Experiential Learning Activities: Conflict and the Team 1. What to Look for in Groups: An Observation Guide 2. Conflict Styles: Organizational Decision Making Donald T. Simpson 3. Win As Much As You Can: An Intergroup Competition 4. Power Poker: What's in It for Me? 5. Trouble in Manufacturing: Managing Interpersonal Conflict 6. Dynasell: Hidden Agendas and Trust 7. Current Status: A Feedback Activity on Trust Experiential Learning Activities: Conflict and the Individual 8. Retaliatory Cycle: Introducing the Elements of Conflict 9. Mter Ego: Saying What You Mean 10. Conflict Role Play: Resolving Differences 11. Resistance: A Role Play 12. Neutral Corner: Deciding on an Issue 13. Communication Games: Eliminating Unproductive Behavior During Performance Reviews 14. The Company Task Force: Dealing with Disruptive Behavior …… PART 3：INVENTORIES QUESTIONNAIRES AND SURVEYS |
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