| Sue Fox is the author of Etiquette For Dummies, 2nd Edition, and a professional member of the International Association of Protocol Consultants (IAPC) in Washington, D.C.
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| Introduction Part I: Conducting Yourself Gracefully in the Business World Chapter 1: Displaying Good Manners at Work Chapter 2: Making a Positive Impression on the Job Chapter 3: Working in a Diverse Environment Chapter 4: Look Sharp! Creating Professional Style and Presence Part II: Building Better Communication Skills Chapter 5: The Art of Meeting and Greeting Chapter 6: Making Polite Conversation Chapter 7: Improving Your Telephone Manners Chapter 8: Sharpening Your Written Communication Skills Chapter 9: Keeping Up with Electronic Etiquette Part III: Behaving in the Boardroom and Beyond Chapter 10: Minding Your Meeting Manners Chapter 11: Engaging in Business Meals and Parties Chapter 12: Mastering Dining Etiquette Chapter 13: Attending Conferences, Trade Shows, and Special Events Chapter 14: Taking Part in a Variety of Social Off-Site Activities Chapter 15: Marking Life’s Major Events and Passages Part IV: Overcoming Work-Related Challenges Chapter 16: Coming to Terms with Difficult People Chapter 17: Managing Office Conflict Chapter 18: Managing Ethical Dilemmas at Work Chapter 19: Handling Sexuality in the Workplace Part V: Doing Business on a Global Scale Chapter 20: Pack Your Manners! Traveling for Business Chapter 21: Now You’ve Arrived: Adapting to a New World Chapter 22: Crossing Cultural Lines: Your Passport for Success Part VI: The Part of Tens Chapter 23: Nearly Ten College-to-Career Etiquette Tips Chapter 24: Ten Tips for Impressive Job Interviews Index |
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