最 低 价：￥168.80
定 价：￥211.00
作 者：DonnaCutting 著 著
出 版 社：Oxford University Press USA
出版时间：2008-1-1
I S B N：9780470174012
| 作者简介： Donna Cutting speaks, consults, and writes on the topics of employee engagement and customer service. She spent almost two decades managing creative programs and leading employee morale initiatives in the healthcare field. A member of the National Speakers Association, she frequently delivers presentations to large corporate clients such as American Express Corporate Travel, GTE Federal Credit Union, the Society for Human Resource Management, and the American Hospital Association. |
| Applause. Preface. Chapter One. The Chicago Pizza Principle. Chapter Two. Red Carpet Arrivals. Chapter Three. Give ‘Em Their Chicken Soup. Chapter Four. The Star of Your Show. Chapter Five. Star Power. Chapter Six. Are You Anybody? Chapter Seven. The Celebrity Next Door. Chapter Eight. Branding Ovations. Chapter Nine. The Booger Principle. Chapter Ten. Be an A List Customer. Chapter Eleven. That's A Wrap. Resources. About the Author. Second Wind Dreams. The Celebrity Experience Hall of Fame. Citations. |
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