
最 低 价:¥216.60
定 价:¥270.75
作 者:RobertPassikoff 著 著
出 版 社:Oversea Publishing House
出版时间:2006-12-1
I S B N:9780470040225
| 作者简介: Robert Passikoff, phD, is a world-renowned leader in the development of predictive marketing metrics, and the founder and President of Brand Keys, Inc., a brand marketing consultancy with a track record of big brand success. He is an adjunct associate professor at New York University and a contributing editor for Brandweek and Chief Marketer. |
| Foreword Jack Trout Acknowledgments Introduction: Why the Four P's No Longer Work and the Three Words (Including Loyalty) That Took Their Place Chapter 1 Why Marketers Can't Predict Customer Behavior--Whoops, Now They Can Chapter 2 From Brand Guessing to Brand Building: How to Profitably Engage Your Customer Chapter 3 How to Measure Customer Values, Expectations, and Loyalty Chapter 4 Loyalty Is 70 Percent Emotional: An Emotional Bond Engages Customers and Makes Money Chapter 5 Easy-to-Implement Customer Loyalty Metrics: How to Supercharge Traditional Research and Marketing Chapter 6 The Four Proven Drivers of Customer Loyalty: A Category-by-Category Exposé Chapter 7 The Power of Human and Celebrity-Based Brands: When It Works, When It's Wasted Chapter 8 The Future of Branding Conclusion Epilogue Don E Schultz, PhD Index |
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