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Balanced Scorecard and Business Process Management: Focusing Processes on Strategic Drivers平稳的积分卡与业务过程管理:聚焦战略驱动过程

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Balanced Scorecard and Business Process Management: Focusing Processes on Strategic Drivers平稳的积分卡与业务过程管理:聚焦战略驱动过程

最 低 价:¥324.80

定 价:¥452.00

作 者:RalphSmith

出 版 社:

出版时间:2006-12-1

I S B N:9780470047460

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作者简介:RALPH SMITH is the Executive Vice President of Strategic Services for the Orion Development Group (ODG), a strategic process management training and consulting firm. In this capacity, he is responsible for facilitating the implementation of strategic plans and strategic measurement for ODG customers. He has supervised improvement efforts in hundreds of organizations worldwide. Mr. Smith has served as a featured speaker for a number of universities throughout the United States, including Colorado State University, Michigan State University, Pepperdine University, University of Florida, University of Texas, San Diego State University, Drexel University, George Mason University, and University of Virginia.

内容简介

Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers is essential reading for creating a strategically aligned organization. Author Ralph Smith shows managers how to channel the specific knowledge, talents, and skills of the workforce throughout their organization toward achieving long-term strategic goals.

作者简介

目录

Preface
CHAPTER 1 A World of Change
CHAPTER 2 How Process Can Drive Strategy
CHAPTER 3 The Strategic Process
CHAPTER 4 Strategy Maps
CHAPTER 5 Balanced Scorecard and Strategic Initiatives
CHAPTER 6 Conclusions
Index

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