| Introduction Part I: you Want to Be a Manager Chapter 1: You're a Manager - Now What? Chapter 2: Delegation: Getting Things Done without Getting Done In Chapter 3: Lead, Follow, or Get Out of the Way Part 11". Managing People Chapter 4: Recruitment and Selection: The Million-Pound Decision Chapter 5: Inspiring Employees to Better Performance Chapter 6: Coaching and Development Part III: Making Things Happen Chapter 7: Setting Goals and Targets Chapter 8: Performance Appraisal and Management: People and Projects Chapter 9: Tackling Performance Appraisals Part IV: Working with (Other) People Chapter 10: Effective Communication: Getting Your Message Across Chapter 11: Working Together in Teams and Groups Chapter 12: Managing Flexible Workers Chapter 13: Ethics and Office Politics Part V: Tough Times for Tough Managers Chapter 14: Managing Change at Work Chapter 15: Employee Discipline: Setting Standards and Enforcing Them Chapter 16: Resignations, Dismissals, and Redundancies Chapter 17: Managing Me: Taking Care of No. 1 Part VI: Tools and Techniques for Managing Chapter 18: Budgeting and Accounting Chapter 19: Harnessing the Power of Technology Chapter 20: Developing and Mentoring Employees Chapter 21: Keeping Track of Management Trends Part VII: The Part of Tens Chapter 22: Ten Common Management Mistakes Chapter 23: The Ten Best Ways to Recognise Employees Chapter 24: Ten (Plus Two) Classic Business Books You Need to Know About. Index |
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