| INTRODUCTION Ⅰ INFORMATION FLOW IS YOUR LIFEBLOOD 1 MANAGE WITH THE FORCE OF FACTS 2 CAN Your DIGITAL NERVOUS SYSTEM DO THIS? 3 CREATE A PAPERLESS OFFICE Ⅱ COMMERCE: THE INTERNET CHANGES EVERYTHING 4 RIDE THE INFLECTION ROCKET 5 THE MIDDLEMAN MUST ADD VALUE 6 TOUCH YOUR CUSTOMERS 7 ADOPT THE WEB LIFESTYLE 8 CHANGE THE BOUNDARIES OF BUSINESS 9 GET TO MARKET FIRST Ⅲ MANAGE KNOWLEDGE TO IMPROVE STRATEGIC THOUGHT 10 BAD NEWS MUST TRAVEL FAST 11 CONVERT BAD NEWS TO GOOD 12 KNow YOUR NUMBERS 13 SHIFT PEOPLE INTO THINKING WORK 14 RAISE YOUR CORPORATE IQ 15 BIG WINS REQUIRE BIG RISKS Ⅳ BRING INSIGHT TO BUSINESS OPERATIONS 16 DEVELOP PROCESSES THAT EMPOWER PEOPLE 17 INFORMATION TECHNOLOGY ENABLES REENGINEERING 18 TREAT IT AS A STRATEGIC RESOURCE Ⅴ SPECIAL ENTERPRISES Ⅵ EXPECT THE UNEXPECTED APPENDIX:BUILD DIGITAL PROCESSES ON STANDARDS GLOSSARY CUSTOMER ACKNOWLEDGMENTS INDEX |
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