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作 者：葛丽尼 （Glynis Fitzgerald），居延安 （Yanan Ju） 著
出 版 社：复旦大学出版社
出版时间：2005-02-01
I S B N：9787309039795
| 复旦大学出版社隆重推出国际著名传播学家居延安博士、葛丽尼（Glynis Fitzge r。aid）博士合著原创力作《职场定位沟通》第二版（2005年）。 《职场定位沟通》已被美国最大教育出版集团McGraw Hill公司选为美国大学生、研究生谋职、经理主管及广大白领升迁的举荐范本。 《职场定位沟通》也被有关教育专家定为高校双语课程的首选教材之一。 《职场定位沟通》己成有望在外资、合资、涉外企事业组织谋职、升迁人员的必读文本。 “复旦全英语”系列由复旦大学出版社率先推出，再由欧美出版商同步出版。 全英语《职场定位沟通》第二版（2005年）在全国各大书店均有出售。 |
| 葛丽尼，哲学博士。葛丽尼教授执教于康涅狄格中央州立大学传播系，专长于企业及其他各类组织的传播和沟通研究。除执教与治学外，葛丽尼还就传播审计、职业定位和信息管理等专门领域向组织和个人提供咨询。她的研究成果发表于美国《大西洋传播杂志》、《传播研究报告》等多种专业杂志。葛丽尼教授曾在国际传播协会和美国全国传播协会上多次发表关于她的研究成果的演讲。 GLynis A．Fitzgerald， Ph．D．of SUNY Buffalo，is an Assoclate rofessor of Communication teaching at Central Connecticut State University．Her area of specialty is organizational and corporate communication．In addition to her teaching responsibilities she serves as a consultant to organizations and individuals on subjects including communication audits， career planning and information management．Her work has been published in the Atlantic Journal of Communlcatlon and Communication Research Reports among other journals． She presents her research regularly both domestically and internationally for such organizations as the International Communication Association and the National Communication Association． 居延安,哲学博士。现任美国康州中央州立大学传播学教授。曾执教美国北卡罗来纳（教堂山）大学传播系和上海复旦大学新闻学院。主要著作有《关系管理》（上海人民出版社，2003）、《公共关系学》（复旦大学出版社，2001，主著）、《理解中国：第四种力量的中心舞台》（纽约州立大学出版社，1996，英文版）、《长城废墟：中国传播与文化变迁》（纽约州立大学出版社，1993，合著，英文版）等十数部。除执教和著书外，居教授还就各种文化和组织语境中的关系问题管理向组织和个人提供咨询。 Dr．YananJuteaches inthe Department of Communication of Central Connecticut State UniVersity． He has taughi at the Universityof North Carolina at Chapel Hill and Shanghai’s Fudan University．Dr．Ju has authored or coauthored over a dozen books including Relationship Man－ agement（Shanghai People’s Publishing House，2003）， Public Relations（co-author，Fudan University Press，2001）， Understanding China：Center Stage of the Fourth Power（SUNY Press，1996） and The Great Wall in Ruins：communication and Cultural Change in China（co－author，SUNY Press，1993））．Besides teaching，Dr．Ju also consultsfor organizations and individuals on relailonship anagement in a variety of cultural and organizational contexts． |
| Table of Contents 1.Professional Communication in a Changed Professional Environm ent 6Cs ofProfessionalCommunication Communication Common Interest Credibility Comm itment Collaboration Comprom ise Current SocialTrends Technology Mobility Acceleration Change Why Is Professional Communication Important? 1 2.Finding a Professional Position Getting the ProfessionalPosition Finding ProfessionalCareerO pportunities College PlacementO ffices Newspaper and InternetAdvertisements Private orGovernmentEmploymentAgencies Friends and Fam ily—YourN etwork Research Resumes How Employers Use Resumes Types of Resumes Guidelines Emphasis Resume Subheadings Layout What Not to Include Cover Letters Parts of the Cover Letter Selection Interview Preparation D eveloping an Interview Strategy What to Wear Phone Interviews The Power of Nonverbal Communication During the Interview Thank You and Followˉup Opportunities Negotiating for Salary and Benefits Dealing with Rejection 3.Beginning ProfessionalRelationships Relationship Preparation Phase Family School Peers Research Job Interviews Others Expectations Relationship Initiating Phase Creating a Favorable First Impression Observing O thers in the O rganization Opening Channels of Communication Relationship Bonding 4.Communicating in Organizations Adapting Your Personality to the Organization Communicating OneˉonˉOne Culture and Communication The Art of Conversation Friends at Work Dealing with Criticism Communicating in Groups Characteristics of Groups Organizational Teams Goal Orientation Groups and Technology Meetings Why Meet? Leading Meetings Guidelines Human Factors Meeting Participants 5.Being a Professional Listener The Listening Process Assessing Others Perceptions Factors Affecting Listening 1 Types ofListening Keys to Effective Listening Dont Fake Attention Being Willing to Expend Energy Preparing Yourself Resisting Distractions Listening Analytically Asking Questions Listening for Relationship Building and Maintenance 6.Writing as a Professional Reluctance to Write Purposes of Written Messages Quality Writing Planning and Composing Messages Purpose Analyzing the Receiver Composing Messages Correspondence Memos Eˉmail Letters Reports Collaboration 7.Speaking as a Professional Presentations—The Basics Analyzing the Audience Preparing Delivering Visual Aids Practicing the Presentation If Problems Occur Question and Answer Sessions Speaking as a Leader Speaking to SeniorM anagers Impromptu Speaking Speaking as a Spokesperson 8.Balancing Communication as a Professional and as a Person Building Interpersonal Networks Workplace Politics Social Skill in Organizations 1 Political Skill in Organizations Building Political Skills The“Other” Politics Summary 1 Professional Gatherings WorkˉLife Balance WorkˉLife Balance:A R elationshipM anagementApproach 9.Communicating Emotions at Work Changing Attitudes Toward Emotions Emortions at Work What Happens When Emotions Are Suppressed How to Show Emotions at Work Addressing Specific Emotionsat Work Envy Anger When You Have Made a Mistake Stress and Emotions Tragedies in the Workplace 10.Leaving the Organization How to Get a Promotion When You Dont Get a Promotion Quitting Changing Your Mind Involuntary Termination Layˉoffs Youre Fired Being Prepared Retirement Early Retirement Traditional Retirement The Exit Interview Bibliography |
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