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Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line

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Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line

最 低 价：￥12.00

定 价：￥80.00

作 者：Eric Chester 著

出 版 社：Kaplan Publishing

出版时间：2005-05-01

I S B N：9781419504587

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    编辑推荐

    "Buy, read, and absorb this book." -- Midwest Book Review – June"…he’s dead-on accurate about what makes teens work…this little gem can save an inept boss" -- Food Industry News – June –

    内容简介
    ""Businesses need to stop focusing on paradigm shifts and strategic initiatives and realize that none of that makes any sense if your front-line employees don t give a damn. "" —Rhoda Olsen, President, Great Clips, Inc. Transform the Your Bored, Uncaring ""Generation Why"" Young Workforce into a Powerhouse of Performers and Innovators According to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation. Only a fraction of the restless Generation Y workers who typically fill these positions stay with their employer longer than a year!  Dubbed ""kidployees,"" these 16- to 24-year-olds share an entirely different set of values, expectations, and skills that must be reckoned with if you re among the millions of business owners and managers in America.   In Getting Them to Give a Damn, nationally recognized Generation Y expert Eric Chester shows readers how to hire, train, manage, and motivate a workforce that won t blindly conform to traditional standards and time-honored company policies and standards. Chester reveals the management techniques that leading-edge employers are using to get these quirky, book-smart, and streetwise kidployees to contribute in innovative and entrepreneurial ways.

    作者简介
    Eric Chester, president and founder of Generation Why, Inc., is a dynamic consultant, author, and award-winning keynote speaker. Worldwide news media, including CNN, ABC's Good Morning America, and MSNBC, call on Chester to provide insight on the often-baffling Generation Y. Mega-youth employers like Toys ""R"" Us, Universal Theme Parks, and Dairy Queen seek his advice and guidance. Chester is the author of Employing Generation Why, as well as eight books in the Teen Power series.

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