| 作者简介：W. Edwards Deming (1900-1993) was an international consultant in quality and productivity management. In 1987 President Ronald Reagan awarded him the National Medal of Technology. |
| Description．of Figures Foreword Notes to the Second Edition About the Author Preface 1.How Are WeDoing? 2.The Heavy Losses 3.Introduction to a System 4.A System of Profound Knowledge 5.Leadership 6.Management of People 7.The Red Beads 8.Shewhart and Control Charts 9.The Funnel 10.Some Lessons in Variation Appendix：Continuing Purchase of Supplies and Services Index |
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